Hi, I ordered the Titan 4 wheel suitcase on Sunday.
I ended up speaking to a gentleman who was a great help and obviously pushed the order thru on Monday.
Suitcase turned up on Wednesday in time for my daughters birthday present.
Thank you so much this is the best service I have encountered in years and will tell all my friends where to get great luggage. Thanks again.
Dear Lenny, Kim and all involved,
My wife and I wish to thank you for the excellent customer service and follow up. You are one of the best organizations in Australia.
During every conversation with Kim, she was extremely professional, keeping her calm in trying situation. I have to commend you and Lenny for the professional attitude. When I came to pick up the bags from your Sydney location, I was greeted with a smile.
Please keep up the good work and continue to flourish. Australia needs more organizations like yours to bring its customer service standards up.
I will always remember to recommend your organization to all my contacts.
Just received the bag today. It is fantastic. Thank you for your prompt delivery and great customer service.
Just want to say thank you for such a quick turn around.
I placed the order on late Sunday night, items were delivered by Wednesday afternoon.
Products were just as expected. Thank you.
Cases received yesterday. Just like to thank you for your excellent service.
We will certainly recommend you to our friends & we will look you up when we need more luggage.