All products sold are 100% genuine articles and are backed fully by their respective manufacturer warranties.
This website was created to keep up with the growing demand of online shopping and it is a 100% Australian owned online retailer specialising in supplying the best products with the best reputation.
We send with Australia Post eParcel service
We ship from Sydney, NSW
The following are the estimated shipping times:
Sydney = 5-7 business days
QLD, NSW, VIC = 5-7 business days
TAS = 7-12 business days
SA, NT and WA = 7-12 business days
Please note that these times are estimates and in no way offer a guarantee for timely delivery. Outside metropolitan area delivery times may vary.
Special courier services incur extra charges and are based on individual order circumstances and must be organised over the phone.
We have two store locations in Sydney and one in Brisbane.
You can pick up your order from the store in Sydney, providing you call up our customer service team and request a pick-up, we can then arrange for your order to be delivered there.
Depending on the size of the items on your order, at an extra cost we can add an express satchel option to your order.
We can also contact a courier service on your behalf to get a quote and estimated delivery time if you need it delivered sooner.
When your item is dispatched we will send you an email update with your parcel tracking number on it, with the tracking ID you can either call Australia post or log online to track the delivery process.
Once it has been posted it is in the trusted hands of Australia post, any delivery concerns must be taken up with them using the tracking number provided.
You can check our stock levels by calling our customer service line. Most items are still available for purchasing online even if stock levels are low, we can always source the item from our stockists in a matter of days so sometimes small delays occur, but we always make an effort to let you know if there is a significant delay.
TSA stands for Travel Security Administration lock, it allows only American security personnel to examine bag without damaging the lock or the bag. The lock performs identically to all other combination locks, it does not come with a key, only airport security personnel have key access.
Just call or email us and we can contact our suppliers and try our best to get the item in for you.
Simply just post it back to us for an exchange or refund.
Provided the goods are still in original condition, unused and include original product tags and wrapping, goods may be returned for a prompt refund (excluding postage incurred) or exchanged for something else that may suit your needs better.
Please note that the condition of the goods when they arrive back to us, is the condition on which the goods are assessed.
All warranty issues are dealt with by the manufacturer or distributor of the product and are bound strictly by their respective warranty policies.
If a problem occurs with your purchased item within the period covered by the manufacturer's warranty, please contact the manufacturer/distributor for a direct resolution of your warranty claim.
Please do not return the item to us for resolution prior to contacting the manufacturer.
If the issue becomes problematic, please do not hesitate to contact us for assistance as we will do what we can to help resolve the matter on your behalf.