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Luggage and Suitcases

Frequently Asked Questions
Here are some commonly asked questions to help you...
Expand  How do I know if the products are genuine?
All products sold are 100% genuine articles and are backed fully by their respective manufacturer warranties.
This website was created to keep up with the growing demand of online shopping and it is a 100% Australian owned online retailer specialising in supplying the best products with the best reputation.
Expand  How do you send the items?
We send with Australia Post eParcel service
Expand  How long does shipping take?
We ship from Sydney, NSW

The following are the estimated shipping times:
Sydney = 5-7 business days
QLD, NSW, VIC = 5-7 business days
TAS = 7-12 business days
SA, NT and WA = 7-12 business days

Please note that these times are estimates and in no way offer a guarantee for timely delivery. Outside metropolitan area delivery times may vary.

Special courier services incur extra charges and are based on individual order circumstances and must be organised over the phone.
Expand  Do you have a shopfront?
We have two store locations in Sydney and one in Brisbane.
Expand  Is there anywhere I can pick the items up from?
You can pick up your order from the store in Sydney, providing you call up our customer service team and request a pick-up, we can then arrange for your order to be delivered there.
Expand  Is there an express delivery option?
Depending on the size of the items on your order, at an extra cost we can add an express satchel option to your order.

We can also contact a courier service on your behalf to get a quote and estimated delivery time if you need it delivered sooner.
Expand  How will I know when my item has been dispatched?
When your item is dispatched we will send you an email update with your parcel tracking number on it, with the tracking ID you can either call Australia post or log online to track the delivery process.

Once it has been posted it is in the trusted hands of Australia post, any delivery concerns must be taken up with them using the tracking number provided.
Expand  How do I know if the item I want is in stock?
You can check our stock levels by calling our customer service line. Most items are still available for purchasing online even if stock levels are low, we can always source the item from our stockists in a matter of days so sometimes small delays occur, but we always make an effort to let you know if there is a significant delay.
Expand  What is a TSA lock?
TSA stands for Travel Security Administration lock, it allows only American security personnel to examine bag without damaging the lock or the bag. The lock performs identically to all other combination locks, it does not come with a key, only airport security personnel have key access.
Expand  What if I want an item that is not listed on the website?
Just call or email us and we can contact our suppliers and try our best to get the item in for you.
Expand  What if I am not happy with the item when I receive it?
Simply just post it back to us for an exchange or refund.
Provided the goods are still in original condition, unused and include original product tags and wrapping, goods may be returned for a prompt refund (excluding postage incurred) or exchanged for something else that may suit your needs better.

Please note that the condition of the goods when they arrive back to us, is the condition on which the goods are assessed.
Expand  How do I make a warranty claim?
All warranty issues are dealt with by the manufacturer or distributor of the product and are bound strictly by their respective warranty policies.
If a problem occurs with your purchased item within the period covered by the manufacturer's warranty, please contact the manufacturer/distributor for a direct resolution of your warranty claim.

Please do not return the item to us for resolution prior to contacting the manufacturer.

If the issue becomes problematic, please do not hesitate to contact us for assistance as we will do what we can to help resolve the matter on your behalf.