Please let me congratulate you on my recent purchase of the Hedgren Bag.
After my numerous 'annoying' phone calls to you, due to me being a new nervous online purchaser, the bag
has arrived today at 8.30am. I am delighted and excited with my purchase.
The service you gave me has been amazing. Within two days I am holding my bag. Beats travelling 40 minutes
to my nearest retailer (who did not have the design I required in stock anyway....)
I will certainly be recommending your Online Store to my friends.
To whom it may concern
I apologise for not thanking you for the excellent service, however my telephone line has been down and my internet out of action. The bag I ordered arrived prompty last week in 3 days and I am delighted with it. The information on line was accurate and very helpful.
I will certainly be recommending your service.
Thankyou to all concerned.
Dear Lenny, Kim and all involved,
My wife and I wish to thank you for the excellent customer service and follow up. You are one of the best organizations in Australia.
During every conversation with Kim, she was extremely professional, keeping her calm in trying situation. I have to commend you and Lenny for the professional attitude. When I came to pick up the bags from your Sydney location, I was greeted with a smile.
Please keep up the good work and continue to flourish. Australia needs more organizations like yours to bring its customer service standards up.
I will always remember to recommend your organization to all my contacts.
I would just like to thank Erin and Luggage Gear for their excellent service and thoroughness.
I called yesterday to inquire about express shipping on a Caribee Cosmic X1600 sleeping bag. The originally requested item was out of stock at the supplier but after receiving several follow-up phone calls I was set up with an X1300 sleeping bag that will suit my needs. It was dispatched on express post yesterday and I received it today.
Overall I have been very pleased with the level of service provided and will be shopping with you in the future.
Cases received yesterday. Just like to thank you for your excellent service.
We will certainly recommend you to our friends & we will look you up when we need more luggage.