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Luggage and Suitcases

Warranty and Returns Policy

All products sold are 100% genuine articles and are back fully by their respective manufacturer warranties

If you are not completely satisfied with your purchase you may...

Change your Mind and Return Goods
Provided the goods are still in original condition, unused and include original product tags and wrapping, goods may be returned* for a prompt refund (excluding postage incurred) or exchanged for something else that may suit your needs better within 30 days of purchase.
Doesn’t get better, or easier than that. No questions asked.

Warranty Based Returns
LuggageGear stands by the manufacturers warranty of all products sold on our site and will gladly assist in the warranty process for any items that are faulty within the advertised warranty period.

30 Day Guarantee:
We try our best to ensure that all products are shipped free from defects. In the case that you do receive a faulty product upon delivery, do not panic, simply contact LuggageGear and we will organise to have the item replaced or the issue rectified for you as soon as possible.

Warranty Issues Over Time:
All warranty issues are dealt with by the manufacturer or distributor of the product and are bound strictly by their respective warranty policies. If a problem occurs with your purchased item within the period covered by the manufacturer's warranty, please contact the manufacturer/distributor for a direct resolution of your warranty claim. Please do not return the item to LuggageGear for resolution. If the issue becomes problematic, please do not hesitate to contact us for assistance as we will do everything we can to help resolve the matter

 

Satisfaction Guarantee

Customer Satisfaction Guarantee

At LuggageGear, we pride ourselves on our customer service record. Our aim to eliminate the assumption that there's a difference between purchasing at a store and purchasing online with us.

For all orders placed with us here at LuggageGear, we will guarantee to do everything we can to assist you in resolving whatever issues you may come across. Should it be a warranty, damage or dissatisfaction issue, we promise to do everything we can to find the fastest viable solution to resolve your issue as quickly as possible.

That’s right, we can assist in resolving manufacturer warranty issues, recommend local repairers or do what ever we can to make sure your issue is resolved as best as possible.

So, as you can see, we are on your side and we promise that you'll be satisfied with your LuggageGear purchase and feel totally secure about purchasing with us again online.

We're not happy unless you're happy. Simple as that!

 

*Please note that the condition of the goods when they arrive back to us, is the condition on which the goods are assesed.