Dear Lenny, Kim and all involved,
My wife and I wish to thank you for the excellent customer service and follow up. You are one of the best organizations in Australia.
During every conversation with Kim, she was extremely professional, keeping her calm in trying situation. I have to commend you and Lenny for the professional attitude. When I came to pick up the bags from your Sydney location, I was greeted with a smile.
Please keep up the good work and continue to flourish. Australia needs more organizations like yours to bring its customer service standards up.
I will always remember to recommend your organization to all my contacts.
DA Palmer wrote...
Samsonite bag was received as ordered and in excellent time. Thank you for your prompt service. Your company is why people are turning to internet shopping.
Will defintely be doing busines again.
Thank you very much for the fast processing and delivery of my order. I am very impressed with the service, I ordered it last Friday and received it yesterday!
You have always been reliable for our luggage needs. This has been my second purchase (the first one was via your North Sydney store) and always happy with your good value products. Your online store is very reliable.
Thank you very much!
I just want to thank you for your fantastic service and products. I tried to place an order Sunday morning, being a newy at on line shopping i accidently placed my order twice, tried to cancel it got my self very stressed. Your company rang me 1/2 an hour later to help me . I couldn't believe the promt service i got considering it was Sunday as well. You helped me place my order and i received it on the following Thursday in perfect condition.
I will definitely use this site again and throughly recommend to anyone.
Please let me congratulate you on my recent purchase of the Hedgren Bag.
After my numerous 'annoying' phone calls to you, due to me being a new nervous online purchaser, the bag
has arrived today at 8.30am. I am delighted and excited with my purchase.
The service you gave me has been amazing. Within two days I am holding my bag. Beats travelling 40 minutes
to my nearest retailer (who did not have the design I required in stock anyway....)
I will certainly be recommending your Online Store to my friends.